These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Service Box Group Limited (we, us or our) and you, the person accessing or using the Site (you or your). If you order any goods or services from the Site, separate terms and conditions will apply.
You must read these Terms carefully before using the Site. In particular, we draw your attention to the following sections of these Terms, which contain important information about your use of the Site:
Section 7, which relates to the accuracy of information on the Site, the nature and limitations of AI-generated content, and your responsibility to assess any Site outputs before relying on them.
Section 9, which contains important disclaimers, exclusions and limitations of our liability to you.
By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
We are a private limited company incorporated in England and Wales under company number 10664393.
Our registered office is at First Floor, Sheridan House, 112-116 Western Road, Hove, East Sussex, BN3 1DD.
If you have any questions about the Site, please contact us by:
sending an email to support@service-box.co.uk;
filling out and submitting the online form available on the "Support" page; or
calling us on 0800 802 1892.
The Site is for your personal and non-commercial use only.
You must be at least 18 years old to use the Site.
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted. We may suspend or terminate access or operation of the Site at any time as we see fit.
We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
As a condition of your use of the Site, you agree not to:
use our Site for any illegal, harmful, or abusive activity;
use our Site in a way that infringes, misappropriates or violates anyone's rights;
misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
Your privacy and personal information are important to us.
Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
You may submit information to our site when using it. You are responsible for all such information you submit, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide all information you decide to provide.
While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
We do not promise that the Site will always be accurate, up-to-date and free from bugs. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
Certain parts of our Site use artificial intelligence and machine learning to provide you with output, particularly our "Repair your appliance for free" online service. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Site may in some situations result in output that is not entirely accurate. When you use our Site, you understand and agree that:
Output may not be accurate, current or complete. It may be incomplete or incorrect, even if it appears accurate because of its level of detail or specificity.
Output is provided for your general information purposes only. It does not constitute repair, engineering, electrical, gas, legal or other professional advice. If you are unsure, or if an appliance may be unsafe, you should seek assistance from a suitably qualified professional.
You should not rely on output from our Site as a sole source of truth or factual information, or as a substitute for professional advice.
You should always use your own independent judgment when using our Site and its output. You must evaluate output for accuracy and appropriateness for your use case, before using or sharing output from the Site.
The Site and any output generated through the "Repair your appliance for free" service are intended only for basic troubleshooting and general guidance. You must not use the Site or any output for gas appliances, electrical wiring, sealed refrigeration systems, structural repairs, or any repair requiring a qualified engineer or specialist tools. Repairs, servicing and safety work on gas appliances must only be carried out by appropriately qualified and legally authorised engineers.
If an appliance appears unsafe, emits smoke, sparks, burning smells, gas odours, leaks, overheating, unusual noises or presents any safety concern, you should stop using it immediately and seek assistance from a suitably qualified professional.
We do not guarantee that any troubleshooting step, recommendation or repair guidance will resolve a fault or prevent further faults from arising.
The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
Your use of the Site is solely at your own risk. The Site is provided on an "as is" and "as available" basis and, to the fullest extent permissible under applicable law, are provided without warranties of any kind, whether express, implied, or statutory. We expressly disclaim any and all warranties of fitness for a particular purpose, title, merchantability, accuracy, availability, reliability, security, privacy, compatibility, non-infringement, and any warranty implied by course of dealing, course of performance, or trade usage.
We shall not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed and used our Site.
You agree that you will not use our Site for any commercial or business purposes and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise will be limited to the greater of: (a) the amount you paid to us for access to or use of the Site in the six months prior to the event giving rise to the liability, and (b) £100.
Nothing in these Terms affects your statutory rights or excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; and
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.
No one other than us or you has any right to enforce any of these Terms.
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
The laws of England and Wales apply to these Terms, your use of the Site, and any dispute or claim arising out of in connection with the same.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms, your use of the Site, or their subject matter, save that we may enforce our rights in the courts of any jurisdiction having competence to issue an injunction directly enforceable against you.