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Privacy Policy

This Website (“Website”) is owned by Service Box and operated by Service Box Group Limited. (the “Group”). Service Box and the Group (“us”, “we” or “our”) take the handling of your personal information seriously. This privacy policy explains how we may use information we collect about you and the use of cookies on the Website. We ask that you please read this privacy policy carefully as by accessing the Website you confirm to have understood and agreed to it.

What we do with your information

At Service Box we want to let you know that we use your information both responsibly and securely to give you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details, you can get in touch with us using the contact details below or visit our website (www.service-box.co.uk)

Using your information

Service Box Group Limited (“we”) is the "data controller" of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details).

We’ll use your information:

  • as necessary to fulfil our contract with you (including to recover any amounts owing);
  • for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services;, market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; and
  • where required to do so by law. We may also ask for your consent to some uses of your information.

Sharing your information

In certain circumstances your Personal Information and Goods Information may also be shared with other members of the Service Box Group of Companies (Service Box and other future members of the Group whose details we will notify to you ("Group")), and with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications).

Keeping your information

We keep your personal information for five years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in. If you don’t want to receive this marketing let us know and we will opt you out.

Rights to your information

By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:

  • for a copy of the personal information we hold about you
  • for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
  • to update or correct your personal information to keep it accurate
  • to delete your personal information from our records if it is no longer needed for the original purpose; and
  • to restrict the processing of your personal information in certain circumstances

And you may also:

  • object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
  • where we rely on your consent, withdraw that consent at any time.

Please note that the above rights are not absolute and certain exemptions apply to them. You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.

Marketing

We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference let us know by emailing help@service-box.co.uk. or by writing to us using the contact details provided below.

Contact Details

If you need to contact us about your information or your information rights, please write to: Data Protection Officer, Administration centre, Service Box Group Limited, Chapel Studios, 2 Chapel Mews, Hove, BN3 1AR or help@service-box.co.uk.. We will be happy to help.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Why do we use Cookies?

Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.

As well as cookies that make the Website work, we also use cookies to identify any issues and areas for improvement. These analytical cookies help us make the Website better and identify which marketing channels are most effective.

Managing Cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.

However, if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Security

We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorised access.