A service or a repair? Know the difference.

Choose a service for planned maintenance of a working heat pump. If something’s already wrong, describe the fault to a repair provider, installer or manufacturer first.

Routine maintenance

Your heat pump is working, and you want the scheduled checks and cleaning carried out. Confirm the service scope, equipment eligibility, location and appointment with the provider.

An existing problem

If you’ve got a fault message, or the heat pump isn’t heating as expected, make a note of what you can observe safely. Share the model and fault message with the installer, manufacturer or support team - you don’t need to diagnose it yourself.

Keep your next step safe

Follow the manufacturer’s user instructions. Don’t open electrical or refrigerant components, or attempt a repair from this guide. Where there’s an immediate danger, use the appropriate emergency service rather than waiting for a routine booking.

Do not buy the wrong product

A new maintenance booking isn’t a promise to repair an existing fault. New breakdown protection shouldn’t be bought on the assumption it’ll cover a problem you already know about - ask the provider which route fits before you pay.