How to get your appliance repaired
Our nationwide network of engineers can diagnose and repair a wide range of household appliances, helping extend their lifespan and avoid unnecessary replacement.
Tell us about your appliance
Provide a few details about the appliance and the problem you're experiencing so we can begin diagnosing the issue.
Expert diagnosis and repair
Our network of experienced engineers will assess the fault and carry out the repair to get your appliance working again.
Ongoing protection
If the initial repair is successful, your appliance remains protected against future breakdowns, helping avoid unexpected repair costs.
What's included with our Repair & Protect plan
Your Repair & Protect plan is designed to give you peace of mind and help extend the life of your appliance.
Appliances up to 8 years old
Cover is available for appliances up to 8 years old. If a fault develops after your cover starts, we'll help get it sorted.
Breakdown cover
Electrical and mechanical faults are covered. We arrange repairs with trusted engineers using quality parts.
Unlimited repairs
No quotas. If it's covered and repairable, we'll fix it as many times as you need during your plan term.
No hidden fees
Your monthly price includes parts, labour and call-out. No contribution fees to pay and no nasty surprises.
Brand new replacement
After the initial repair, our protection offers a brand-new replacement of a similar technical specification.
Request an appliance repair
Fill out your information below and a member of the team will be in touch to schedule a repair. Or call us on 0800 802 1592 for help and advice.
Tell us a bit about you
Who are Service Box?
Service Box have protected over 500,000 items in the UK and are one of the fastest growing discretionary protection plan providers.
- Highest level of protection with no hidden costs
- Plans from as little as 11p per item per day
- One phone call when something breaks and we do the rest
- Instant access to technical support
- Excellent rating on Trustpilot
Hear what our customers have to say
Frequently asked questions
Repair & Protect is designed for appliances that have already developed a fault. We arrange an initial repair and, if the appliance is successfully repaired, it will then continue to be protected under the plan for future electrical and mechanical breakdowns.
Yes. Unlike our appliance protection plans that only cover future faults, Repair & Protect is specifically designed for appliances that have already developed a problem. We will arrange an initial repair and, if successful, ongoing protection can continue afterwards.
When you first take out the plan, our approved repairer will carry out an initial inspection of your appliance to determine if it is possible to carry out an initial repair. If we determine that your appliance cannot be repaired, the plan will be cancelled and any payments you have made will be refunded. This helps ensure you are not paying for protection on an appliance that cannot be returned to working order.
If our initial repair is carried out successfully, but the appliance continues to experience issues, we may, at our discretion, offer to replace it with a new appliance of a similar technical specification, subject to the terms and conditions of the plan.
No. The Repair & Protect plan is specifically designed for appliances that already have a fault, so the initial repair can be arranged straight away once your application has been accepted.
Repair & Protect is available on a range of household appliances, including washing machines, dishwashers, tumble dryers, fridge freezers, ovens and other eligible domestic appliances. Availability may vary depending on the appliance and its condition.
The plan does not cover cosmetic damage that does not affect functionality, malicious damage, commercial use, faults caused by misuse, or any exclusions outlined in the terms and conditions. Please review the full plan details before purchasing.
Simply contact our team and provide details of the fault. We will assess the issue and arrange an engineer visit where appropriate. We'll keep you informed throughout the repair process.
Appliance troubleshooting guides
Keep appliances running well with our simple troubleshooting steps. These guides cover common issues and quick fixes you can try at home.
