How our heat pump servicing works
Choose your servicing option
Pick a one-off service if you want annual maintenance, or compare it with full protection if you also want repairs and ongoing support.
See your price instantly
Review your options straight away with simple pricing and no hidden extras.
Book your visit
Once booked, our experienced engineers carry out a thorough service to help improve efficiency, reliability, and long-term performance.
What's included in a one-off heat pump service
A professional service helps keep your system efficient, supports warranty requirements, and gives you confidence that your heat pump is performing as it should.
Full system inspection
A qualified engineer carries out a full visual and operational inspection to identify early signs of wear or failure.
Filters and heat exchanger checked
Key working parts are inspected and cleaned where needed to help maintain efficiency and airflow.
Glycol and antifreeze review
Where applicable, glycol or antifreeze levels are assessed to support safe and efficient operation.
Warranty-friendly maintenance
The visit is designed to support common manufacturer servicing requirements and help you maintain service records.
Compare heat pump servicing options
Call-out-fee
This plan allows you to choose a contribution fee for repairs. You can opt for a £0, £60, or £95 call-out fee. Selecting a higher contribution fee lowers your monthly or annual plan cost. There is no call-out fee charge for your service.
Why regular heat pump servicing matters
Just £209
A properly serviced heat pump doesn't just work better - it lasts longer, uses less energy, and saves you money in the long run. Whether you want to reduce your bills or avoid sudden failures in winter, a one-off service is a smart investment.
Benefits of servicing
- Can increase efficiency and reduce running costs
- Extend the lifespan of your heat pump
- Meets manufacturer warranty requirements
- Avoid unexpected winter breakdowns
One-Off Service - No Ongoing Commitment
Just the maintenance you need - when you need it
This service is designed for homeowners who want a professional tune-up, without signing up to a plan.
Whether you've had a system installed recently, or you're outside your manufacturer's plan, we're here to help.
We'll check your system's filters, heat exchanger, and antifreeze levels, and provide a written report with recommendations for your records.
What our customers say
Why choose Service Box?
Service Box have protected over 300,000 items in the UK and support customers with practical, straightforward protection and servicing solutions.
- Experienced engineers who understand heat pump systems
- Clear pricing with no hidden surprises
- Flexible options from one-off servicing to full protection
- Fast support when you need help
Frequently asked questions
Most domestic systems fall into one of the following types: air to air, air to water, exhaust air, or ground source (above ground). If you're unsure, we can help you identify it — or you can check your installation documents or unit label.
Yes. An adult (18+) must be present at the property during the service visit to allow access and confirm any findings.
If our engineer identifies a fault, they'll explain the issue clearly. You're under no obligation to proceed with repairs, but we can provide advice on next steps or refer you to a qualified repair partner.
Yes — our service is designed to meet common manufacturer servicing requirements. You'll receive a record of the visit that you can use as proof of annual maintenance.
Your engineer will carry out a full system check, clean key components, inspect filters and the heat exchanger, check antifreeze/glycol levels (if applicable), and flag any early warning signs of failure.
Yes. After the service is complete, you'll receive a written summary or digital report confirming the checks performed and the status of your system.
No — this is a one-off preventative maintenance visit. It includes diagnostics and cleaning, but not repairs or ongoing support.
Yes - we'll send you a reminder around 12 months after your appointment so you can easily stay on top of system maintenance.
We offer a full Heat Pump Protection Plan that includes annual servicing, repairs, and unlimited callouts.