Having trouble with your phone?
Whether it's not connecting to WiFi, overheating, freezing, or just running slow, many of these issues can be fixed without professional help.
Follow this guide for practical steps you can try before calling an engineer.
Read our troubleshooting guides below.
PhoneWhen a phone has a Random-Access Memory (RAM) that is full of apps and files, its performance will decline and the device will start to become slow to respond. The solution here is to do a phone clean up and apps that are not used can be closed and deleted. In addition, the cache data can also be cleared. If a new app has been recently installed and the phone appears to have slowed down, uninstalling the new app might help speed up the phone’s performance.
In line with the point above, phone storage is taken up when many photos, songs, documents and other files are saved on the phone. Unused apps do also occupy the phone’s storage space and this does slow down the phone’s performance, as illustrated above. To resolve this storage issue, files and apps that are not used should be deleted and this would also include photos, videos, music, calls and texts. The cache data should also be cleared. Any files that are to be archived should be kept on an online cloud or a microSD card instead of on the phone storage itself.
Battery life is an important aspect of the phone and various factors do help to prolong this:
- Screen brightness should be dimmed.
- GPS, Wifi and Bluetooth should be turned off when not in use.
- Battery saving mode should be turned on if necessary.
- Apps that use a lot of battery can be removed or disabled if not required. To check for the battery usage of individual apps, this data can be found under Settings.
This signifies a possible problem with the phone battery or the charger. It could also mean that there are too many apps running in the background. Unused apps should be turned off, screen brightness should be turned down and the phone can be turned to Airplane mode. The phone should also not be in direct sunlight. Taking the phone case off may also help to cool the phone down and not using the phone for a few minutes would also help.
When a phone app crashes or freezes, it could be an app issue where there is a bug related to the app. Sometimes it is due to the app having added new options and improved details for better performance, causing the phone to not be able to support the latest version of the app and therefore leading it to crash. One solution would be to restart the phone to start using the app again. The app can also be stopped in the App Manager and clearing cache data is recommended at this point as well. A later solution after the above steps have been attempted is to uninstall the app and install it again.
Corrupt cache would most likely be the main cause of this problem. To troubleshoot this issue, the cache of the app can be cleared and one method is to do this from the App Store. Ensuring that the phone is running on the latest version of update would help solve this issue as well.
When this happens, turn the phone to Airplane mode for a minute and attempt to connect it again.
When a phone has a Random-Access Memory (RAM) that is full of apps and files, its performance will decline and the device will start to become slow to respond. The solution here is to do a phone clean up and apps that are not used can be closed and deleted. In addition, the cache data can also be cleared. If a new app has been recently installed and the phone appears to have slowed down, uninstalling the new app might help speed up the phone’s performance.
In line with the point above, phone storage is taken up when many photos, songs, documents and other files are saved on the phone. Unused apps do also occupy the phone’s storage space and this does slow down the phone’s performance, as illustrated above. To resolve this storage issue, files and apps that are not used should be deleted and this would also include photos, videos, music, calls and texts. The cache data should also be cleared. Any files that are to be archived should be kept on an online cloud or a microSD card instead of on the phone storage itself.
Battery life is an important aspect of the phone and various factors do help to prolong this:
- Screen brightness should be dimmed.
- GPS, Wifi and Bluetooth should be turned off when not in use.
- Battery saving mode should be turned on if necessary.
- Apps that use a lot of battery can be removed or disabled if not required. To check for the battery usage of individual apps, this data can be found under Settings.
This signifies a possible problem with the phone battery or the charger. It could also mean that there are too many apps running in the background. Unused apps should be turned off, screen brightness should be turned down and the phone can be turned to Airplane mode. The phone should also not be in direct sunlight. Taking the phone case off may also help to cool the phone down and not using the phone for a few minutes would also help.
When a phone app crashes or freezes, it could be an app issue where there is a bug related to the app. Sometimes it is due to the app having added new options and improved details for better performance, causing the phone to not be able to support the latest version of the app and therefore leading it to crash. One solution would be to restart the phone to start using the app again. The app can also be stopped in the App Manager and clearing cache data is recommended at this point as well. A later solution after the above steps have been attempted is to uninstall the app and install it again.
Corrupt cache would most likely be the main cause of this problem. To troubleshoot this issue, the cache of the app can be cleared and one method is to do this from the App Store. Ensuring that the phone is running on the latest version of update would help solve this issue as well.
When this happens, turn the phone to Airplane mode for a minute and attempt to connect it again.
Disclaimer: The information provided by Service Box is for general guidance only. Attempting repairs on your own appliances or devices carries risk. Some repairs may void the manufacturer's warranty, and Service Box accepts no responsibility for any damage, costs, injury, or issues arising from attempts to carry out repairs based on this information. Always take proper safety precautions, especially when working with electrical equipment, to avoid the risk of electric shock, and be aware that electronic components can be damaged by static discharge. Check your manufacturer's warranty documentation before attempting any repair, and if in doubt, consult a qualified professional.
Give us a call on 0800 802 1892 and a member of our team will be happy to help.
Ipad
Dishwasher
Television
Vacuum Cleaner
Microwave
Cooker and Oven
Fridge Freezer
Washing Machine